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10 Things to Consider When Hiring a Commercial Janitorial Cleaning Service

Oct 26, 2021

With the onset of the COVID-19 pandemic, the cleanliness of a commercial space has never been more important. Whether you own or manage a medical facility, office building, or restaurant, aesthetics matter from both an appearance and health perspective.

Cleanliness is non-negotiable, and thankfully, there are professional cleaning services that can properly reflect your business image. Hiring a janitorial cleaning service is a smart business practice and will allow you to focus on other aspects of running your company.

Here are 10 things to think about when hiring a commercial cleaning company for your facility.

  • How reputable is the cleaning company?

    Do your research both online and by talking to other businesses in your area. There’s a reason why Amazon customers rely so heavily on reading reviews before making a purchase. The same applies to hiring a cleaning partner for your facility. 

    Take the time to see if a company is well-reviewed and has a good reputation with its clients. Do they have a longstanding history and years of experience? It’s likely that if others have had a good experience you will too.

  • Does the janitorial company offer transparent & fair pricing?

    The commercial cleaning company you select should offer a very clear pricing structure for its services. There are no excuses for surprises along the way and hidden charges you have not planned for. 

    A professional janitorial company will be able to provide you with an easy to understand pricing and cleaning bid based on the type of facility you own/manage, surface finishes, your expectations, frequency of service, etc.

    Be wary of companies that offer extremely low pricing in comparison to its competition, as the least expensive option may be focused on providing a quick fix rather than a sustained plan built on exceptional service.

  • How professional is the cleaning service team?

    The high expectations you have for your business should also translate into the cleaning company you hire.

    Beyond wearing uniforms and having a presentable appearance, it’s crucial that the cleaning company is punctual to complete their tasks. 

    Also consider if the cleaning company trains its employees. The cleaning process is a skill that must be taught, and the most professional companies will invest the time and resources into ensuring its team is well-trained and knowledgeable.

  • Does the cleaning company have liability insurance?

    It’s very important to work with a company that protects itself, but your property as well. Confirming that your commercial janitorial company is fully insured will give you peace of mind knowing you’ve mitigated risk while they are on your premises.

    The cleaning partner you work with should have these major insurance policies:

    • General Liability: This will protect your business from general claims involving property damage and bodily injuries
    • Workers’ Compensation: Covers lost wages and medical costs of work-related injuries 
    • Umbrella Policy: Provides an additional layer of coverage over the primary policies in place
  • How tech savvy is the janitorial company?

    Cutting-edge equipment and technology have made commercial cleaning more efficient and effective. Understand the solutions and strategies used by a potential professional cleaning company, as some of the most advanced methods can ultimately save labor, time, and money.

    Additionally, the more tech savvy a company is, it’s likely to translate into more seamless communication and scheduling.

  • Does the cleaning company follow health and safety protocols? 

    While reputable commercial cleaning companies have always placed an emphasis on the importance of cleanliness, the COVID-19 pandemic has spotlighted just how critical disinfection and sterilization are when stopping the spread of germs.

    Whether it’s commercial kitchen cleaning or methods to ensure that high touch surfaces such as computers, door handles, light switches, etc. are safeguarded, professional cleaning companies must have proper protocols and training in place to ensure that your facility is properly sanitized and disinfected.

  • Is the janitorial company always available?

    Unfortunately, emergencies can happen and may impact your facility. 

    Inquire whether or not a prospective company offers 24-hour emergency cleanup services. In the event of an unforeseen situation such as a fire, flood, or another type of natural disaster, work with a cleanup partner that can respond quickly and skillfully to your needs.

  • How versatile is the cleaning company?

    The best janitorial partner understands that each space and business has its own unique needs. They also know that these services are not one-size-fits-all.  

    The ideal commercial cleaning company will be able to adjust to and accommodate the specific needs of your business. 

    And quite often, if the company is well equipped and experienced at working in a variety of commercial spaces, the likelihood that they will be able to satisfy your expectations is high.

  • Is the cleaning company committed to sustainability?

    If sustainability is a priority to you and your business, the best commercial janitorial services should offer green cleaning solutions to meet your needs.

    Here are are a few things to consider:

    Do they have documentation to highlight their green cleaning services?

    What green cleaning/reusable products or equipment do they use?

    How familiar are they with the ingredients of the products they use?

  • Do you trust the janitorial company?

    While you can learn more about the cleaning company’s reputation and breadth of services, it’s equally important to determine whether or not you feel comfortable with their team working in your facility. They are not just providing you a service, but are being trusted with upholding the appearance of your business – this is a big responsibility, and should not be taken lightly! 

    Additionally, depending on your hours of operation, the cleaning service professionals may be on your property when you or your staff members are not there.

    While trust is usually built over time, you can quickly get a handle on how dedicated they are to ensuring that your space shines.

Here for all your cleaning service needs

For all these reasons and so many more, Advance Building Solutions (ABS) is a leader in the Northeast for its cleaning and janitorial services. Trusted by hundreds of businesses in New York and the surrounding area, ABS has a reputation for incredible results, stellar customer service, and a tireless commitment to making sure your business looks its best.

For over 50 years, we have taken pride and care in the training of our professional janitorial staff to ensure that we provide the highest level of cleaning services for our clients.

Whether you own a retail store, event venue, or office building, we have the solutions and staff to exceed your expectations. Contact us today to discuss your needs!

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