ABS/CBS

Commercial Cleaning Case Study: Woodland Pond Assisted Living

Case Study: Woodland Pond Assisted Living – Window Cleaning Service

Client Overview: Woodland Pond Assisted Living, located in New Paltz, NY, is a vibrant community home to over 360 residents, most of whom are elderly and require a peaceful, safe environment. Maintaining a high standard of cleanliness is essential to providing the best possible quality of life for the residents. As a result, management needed a trusted commercial cleaning partner who could meet these needs while working in sensitive environments where residents’ comfort and privacy are priorities.

Challenge: Given the elderly demographic of the residents, it was critical to find a cleaning service provider that could not only deliver top-notch results but also ensure professionalism and courtesy while working within residents’ personal spaces. The goal was to find a partner who could build trust and complete the job efficiently.

Solution: ABS/CBS was selected to provide window cleaning services, both inside and out, for the entire complex. Our team understood the importance of working in a setting like Woodland Pond, where trust and reliability are key. We focused on delivering exceptional cleaning services while maintaining a respectful and friendly demeanor throughout the project. Our team worked swiftly and efficiently to minimize disruption to the daily routines of the residents.

Results: The results were outstanding. The Director at Woodland Pond received numerous compliments from the residents, who were thrilled with the improvement in the cleanliness of their windows and the courteous manner of the ABS/CBS team. The Director also noted that ABS/CBS completed the project much faster than the previous provider, with a noticeable improvement in the quality of work. The positive feedback from residents emphasized the professionalism and efficiency of the ABS/CBS team.

Expanded Partnership Opportunity: Because of Woodland Pond’s satisfaction with the window cleaning service provided by ABS/CBS, they invited us to bid on a separate project for duct cleaning throughout the complex. This opportunity is a testament to the trust and confidence Woodland Pond has developed in our ability to meet their high standards for quality and reliability.

Client Feedback: “Not only did ABS/CBS provide higher quality cleaning than our previous provider, but they were also noticeably faster. Our residents were very impressed with the cleanliness and professionalism of the team. It’s important to have trusted partners like ABS/CBS, especially when they are working in the personal spaces of our residents.”

Conclusion: ABS/CBS has now become a trusted commercial cleaning partner for Woodland Pond, providing reliable, high-quality services for the unique needs of their community. Our commitment to building strong relationships and delivering excellent results has ensured a lasting partnership that supports the health and comfort of Woodland Pond’s residents.